Our Policies

Public Holidays

A surcharge of 10% is applied to all treatments booked on Australian public holidays. This will be reflected in your total at time of payment.

Treatment Cancellation

You are welcome to end your session at any time, and our therapists will always respect your comfort. Please note the following:

• If you choose to stop within the first 15 minutes of your treatment, a full refund will be issued.
• Once 15 minutes of treatment have been completed, no refund is available for the remaining session time.

Late Arrivals

We kindly ask that you arrive on time so your full treatment time can be enjoyed. Arriving late may result in a reduced session length to avoid disruption to subsequent bookings. We will always do our best to accommodate you — please contact us in advance if you expect to be delayed.

Health & Safety

Your wellbeing is our priority. Before your treatment begins, please inform our therapist of any of the following:

• Current or recent medical conditions or injuries
• Medications you are taking
• Known allergies or skin sensitivities
• Pregnancy

We reserve the right to modify or decline a service where proceeding would not be in the best interest of your health or safety.

Hygiene & Conduct

Our therapists follow strict cleanliness and hygiene protocols for every treatment. Fresh linen and sanitised equipment are used for each guest.

We ask all guests to treat our staff and premises with respect. Any behaviour that is deemed disrespectful, disruptive, or inappropriate will result in the immediate termination of the session. No refund will be issued in these circumstances.

Payment

We accept the following payment methods:

• Cash
• Major credit and debit cards (Visa, Mastercard)

All sales are final. Refunds are not available for services that have been completed. If you have a concern about your experience, please speak with us before you leave — we are always happy to assist.

Gift Vouchers & Packages

• Gift vouchers are valid for 3 years from the date of purchase, in line with Australian Consumer Law, and are non-refundable.
• Treatment packages are non-transferable and must be redeemed within their stated validity period.
• Lost or stolen vouchers cannot be replaced.

Privacy

All personal information you provide — including health details shared with your therapist — is treated with strict confidentiality and used only to deliver our services to you. For full details on how we handle your data, please read our Privacy Policy.

Respect Policy — Zero Tolerance

Any form of sexual behaviour, sexually suggestive language, or inappropriate requests directed at our therapists is strictly prohibited. Violations will result in:

• Immediate termination of the session
• Full payment being charged for the booked treatment
• The matter being reported to the relevant authorities where warranted

Our therapists are professional practitioners. We ask all guests to treat them with the dignity and respect they deserve.

Questions or Concerns

If you have any questions about these policies, please don't hesitate to reach out before your visit.